Warranty & Security

At Clarity Tech Ltd , we are committed to providing genuine products and reliable after-sales support. This Warranty Policy explains the coverage, duration, and process for warranty claims on products purchased from us. 1. Warranty Coverage All products sold by Clarity Tech Ltd are covered by manufacturer and/or seller warranty , depending on the product category. Warranty typically covers: Manufacturing defects Hardware faults not caused by misuse Faults under normal usage conditions 2. Warranty Duration Warranty periods vary by product and brand: Laptops, Desktops & Servers: 12 – 36 months (manufacturer or seller warranty) Phones & Tablets: 3 – 12 months (depending on brand) Printers, Monitors & Accessories: 3 – 12 months Networking Devices & Electronics: As specified on the product page Consumables (Ink, Toner, Batteries): No warranty unless stated otherwise The exact warranty duration will be stated on the product page or invoice. 3. What Is NOT Covered The warranty does NOT cover: Physical damage (broken screen, cracks, liquid damage, burns) Power surge or electrical damage Unauthorized repairs or tampering Damage caused by misuse, negligence, or improper handling Software issues, viruses, or data loss Normal wear and tear Accessories unless otherwise stated 4. Warranty Claim Process To initiate a warranty claim: Contact us via: WhatsApp / Call: 09013284544 Website: claritytech.com.ng Provide: Proof of purchase (receipt or invoice) Product serial number Clear description of the issue Our technical team will inspect the product If approved, the product will be: Repaired, or Replaced (where applicable), or Referred to the manufacturer’s service center 5. Repair & Replacement Terms Repairs may take 7–21 working days , depending on the product and brand Replacement is subject to availability Data backup is the customer’s responsibility before submitting devices 6. Shipping & Handling Customers are responsible for transporting products to and from our office or service center unless otherwise agreed Clarity Tech Ltd is not liable for damage during third-party shipping 7. Refund Policy Refunds are only applicable within 24 hours of purchase and only if the product is confirmed faulty and non-repairable Refunds do not apply to used, opened, or customized items 8. Business & Bulk Purchases Warranty terms for corporate, bulk, or project supplies may differ and will be stated in the contract or quotation. 9. Policy Updates Clarity Te