Refunds & Returns

Thank you for shopping with Clarity Tech . We want you to be completely satisfied with your purchase. This policy explains when and how returns, exchanges, and refunds may apply to your order. Clarity Tech is located in Lagos, Nigeria and delivers nationwide. 1. Eligibility for Returns You may request a return within 24–72 hours of receiving your item if: The item has a manufacturer defect The item received is different from what was ordered The product arrives damaged due to transit (must be reported immediately upon delivery) To qualify for a return: The item must be unused , in original condition , and in its original packaging All accessories, manuals, and components must be included Proof of purchase (receipt/invoice) must be provided 2. Items Not Eligible for Return The following cannot be returned or refunded : Software licenses Activated products (e.g., Windows, Office, antivirus) Physically damaged items caused by the customer Devices affected by water damage , power surge, or mishandling Used items whose condition has changed after delivery Items returned without complete accessories, manuals, or original packaging 3. Return Process Contact us within 24–72 hours of receiving your product. Provide photos/videos of the issue for quick assessment. After review, we will confirm whether the item qualifies for return. Customer returns item to our Lagos location or via a courier service. Our team inspects the product within 1–3 working days. If approved, you can choose exchange, repair, or refund (where applicable). 4. Exchange Policy You may request an exchange if: The product has a verified factory defect The wrong product was delivered Exchanges depend on stock availability. If the exact item is unavailable, we may offer: A replacement of similar value A store credit A refund (if eligible) 5. Refund Policy Refunds apply only when: A product has a confirmed manufacturer defect An item is out of stock after payment Wrong item delivered and customer chooses refund instead of exchange Refund Processing Time: 3–7 working days after inspection and approval Refund will be issued through the original payment method Note: Delivery fees are non-refundable . 6. Warranty Support Some items come with manufacturer warranty or store warranty . Warranty covers factory defects only , not physical damage or user-caused issues. Warranty claims may require: Extra time for assessment Delivery fee for sending the item to and from the service center 7. Condition for Reject